Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
RETURN PROCESS & Refunds
Please contact us if you want to return a product for any reason.
When returning a product, please do the following:
- Obtain an RGA number by contacting Approtec.
- Carefully package the item(s) and include the RGA number on the shipping documents.
- Indicate whether you would like a replacement product or a credit.
- Ship/drop off the package to the address provided by Approtec.
- Please prepay shipping – Approtec does not accept Cash on Delivery (C.O.D.s).
For assistance with returns, email us at info@approtec.com or call Approtec at (281) 350 0550.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within (7) business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@approtec.com.
Shipping returns
Unless the item is defective or damaged, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at info@approtec.com for questions related to refunds and returns. You can read our standard terms & conditions of sale here.